Agroeko has implemented Naumen Service Desk to build a digital ecosystem for managing IT and services

2025: Naumen Service Desk Implementation

The company Agroeco-IT has implemented a platform Naumen Service Desk for automating support processes, accounting for infrastructure and developing internal services. The solution made it possible to replace the previously used system and build a single space of interaction between employees and IT the subdivision. This was Naumen announced on October 21, 2025.

The project has implemented processes for managing incidents, configuration units, knowledge and service requests. A convenient portal with a service catalog and request cards has been created for company employees, in which only the relevant fields are dynamically displayed - this has simplified the processing of cases and increased the transparency of processing.

Special attention was paid integration to corporate systems. Naumen Service Desk is synchronized 1C:ERP with via the RabbitMQ message broker. This provides an automatic update data of the company structure, positions, and employees. Integration with corporate telephony is also implemented: Asterisk calls received by phone are registered in the system and processed in a single operator window. Acceptance of applications as per is supported. e-mail This approach allowed to expand the channels of interaction and increase the speed of response to user requests.

Built-in tools for controlling the timing and status of calls ensured the manageability of service processes. The customer has received a centralized system with a high degree of adaptability and fault tolerance, in which key IT departments and internal customers are already connected.

We were looking not just for a replacement for the previous solution, but for a reliable platform around which you can build a full-fledged digital ecosystem. With Naumen, we received a desk service that is flexibly integrated into our IT environment. This allows not only to resolve applications faster, but also to gradually connect new processes and teams, - said Alexey Sukhorukov, head of joint technical support, AGROEKO-IT LLC.

The project at Agroeco is an example of a conscious and strategic approach to building an internal digital environment. The customer team emphasizes sustainability, flexibility and development of competencies within the company. We see how on the basis of Naumen Service Desk they create a platform that will develop and transform together with the business, - commented Nikita Kardashian, head of the practice of comprehensive digitalization of Naumen processes.