VkusVill introduces Staq system to optimize micro-market service

2025: Staq System Implementation

The chain of stores VkusVill optimized the operation of its micro-markets by introducing service using a digital platform. Staq This solution makes the daily visits of merchandisers more transparent, convenient and effective. This was announced by VkusVill on March 24, 2025.

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Фото: TasteWill

Micro Markets VkusVill - Mini Shop with Ready Food and Healthy snacks, this format implies the absence of employees during the day, payment for purchases is implemented through the self-service cash desk. As of March 2025, more than 500 micro-markets of VkusVill operate in offices and co-working spaces.

Staq system allows you to monitor in real time when and where employees perform tasks, record all stages of work through a mobile application, as well as make photo reports. This not only improves the quality of service, but also helps to quickly solve possible problems.

One of the key advantages is detailed checklists. Thanks to them, merchandisers know exactly what needs to be done at the point, and the process of training new employees has become noticeably faster.

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Фото: TasteWill

Шаблон:Quote 'author=said Evgeny Khratov, territorial manager of VkusVilla.

Шаблон:Quote 'author=told micromarket merchandiser Tatyana F.

In addition, functional customers can update checklists at any time - new standards are instantly implemented throughout the network without unnecessary delays.

The Staq platform is a Russian development that includes eight solutions in a single ecosystem. In particular, it contains a Field Service Management module, which makes the operation of away teams more transparent and efficient.

Staq helps to improve the control of operational processes in micro-markets, ensuring the proper quality of service and convenience of employees.