Tetrika Online School Moves Telemarketing to Naumen Contact Center SaaS

2024: Move to Naumen Contact Center SaaS

The online school Tetrika has translated the outgoing body marketing into cloudy a solution. Naumen Contact Center SaaS The solution replaced virtual PBX UIS and enabled 500,000 monthly calls to be handled efficiently. This was Naumen (Naumen Consulting) announced on February 12, 2024.

in Naumen Contact Center SaaS Tetrika it allows you to make cold and hot calls to students, add courses by attracting new customers and registered users. Contacts for calling come from various channels - advertizing network,, Yandex VK chat on the site,,. Telegram email Thanks to integration CRM the call job, they are automatically loaded into the system.

In addition to outgoing telemarketing, the Naumen Contact Center SaaS processes incoming calls related to recording for trial lessons, choosing training programs, and the work of the educational platform. The solution is configured with auto informants and a subsystem to evaluate the quality of service.

With Naumen Contact Center SaaS, 100 contact center operators handle about 500,000 calls each month, calling leads and receiving incoming calls. Of these, about 480,000 calls are outgoing communications with current and potential students of the online school.

In 2023, online children's education outstripped adult additional vocational education in terms of growth, bringing their shares of the total to roughly equal. In such a situation, an EdTech company specializing in children's education needs to be ready to quickly scale the contact center. This is what allows the Naumen Contact Center SaaS platform to do painlessly, said Pavel Petin, director of sales at Tetrika.