"The Moscow credit bank" implemented technologies of optical recognition in process of preparation of credit requests

On October 17, 2016 the press service of the company ABBYY announced implementation of technologies on the platform ABBYY FlexiCapture Engine and ABBYY FineReader Engine in public joint stock company "Moscow credit bank" (MKB).

Project Tasks

At the request for the credits in "The Moscow credit bank" execution of the complete credit request and a necessary document package took enough time the manager of bank. He collected a necessary set of documents, scanned, sent himself to e-mail then he saved on the working computer and manually attached to the credit request in the IT system of bank. The client waited for all this time until the manager is released.

"Moscow credit bank", (2015)

Project Results

Implementing solution on the platform ABBYY FlexiCapture Engine and ABBYY FineReader Engine, integrated with Oracle Siebel helped to change processing of client documents: questionnaires, passports, statements, payment schedules, 2-PIT statements and other. Now the manager of bank needs to scan only a document package by means of the MFP or the local scanner, then everything is automatic, and the manager returns to customer service.

Imperceptibly for the client and the manager scans of documents will be recognized, classified and automatically attached to the request. The banking system on the basis of Oracle Siebel checks the data obtained from ABBYY FlexiCapture Engine and completeness of all documents.

With implementation of technologies of ABBYY bank reduced time for processing of client documents for issuance of credit. Managers of bank process a document package 2.5 times faster, than at manual entry of data, paying more attention to customer service. The solution is applied at more than 70 additional offices of bank, daily about 600 managers work with it.

We constantly improve our business processes to make customer service the most comfortable. Special attention is paid to traditionally retail lending, and in this project we focused on optimization of work with documents at different stages of credit process. It was important for us that document handling was simple for the manager, and occupied time minimum. We carefully approached the choice of instruments of optimization and were not mistaken, having selected ABBYY: all investments paid off in nine months. Besides, we managed to achieve improbable results in the accuracy of image understanding of different quality — about 90% that is the best indicator among all solutions in the market. Ekaterina Yaroshevskaya, head of management of technologies and methodology of department of technologies and maintenance of retail business, PJSC Moscow Credit Bank