AF company (TEZIS)

The VS company works at the market of information technologies of the Samara region from 2000th year, specializing in sale and service of software products of 1C. Paying essential attention to service of service of the clients, the company management realized need of implementation of ready IT solution on the integrated management of technical support service of clients (ServiceDesk) and also complex control of performing discipline of personnel of the company and automation of workflow processes.

As the main selection terms of a system were put forward:

• functionality of a system: ServiceDesk solving of tasks, control of performing discipline, with a possibility of setting of the tasks which are periodically repeating on time, and automation of workflow processes,
• stability of a system and high speed of work in the mode the web client,
• convenience of work in a system and logicality of business processes,
• flexibility of a system, possibility of development of the solution in the future taking into account the solution of specific tasks,
• reliability and qualification of developer company.

Having spent considerable time for selection and testing of a number of the modern systems, the company management stopped the choice on a document management system and tasks of TEZIS developed by specialists of HAULMONT company – the Samara developer of automated systems who gained wide international recognition.

"We already installed to ourselves two popular electronic document management systems, but it was extremely inconvenient and difficult to work in them. It did not suit us at all. Having looked and having tested the THESIS system, we came to a conclusion that we found what was so long looked for – an easy, elegant and flexible solution of all our tasks", - the director of the company of "AF" Sychyov Dmitry shares opinion.

After studying of business processes of VS company, the THESIS system was implemented by specialists of HAULMONT company in February, 2011. Within one working day installation of a system and user training was carried out. For the second day in the THESIS system 30 users of VS company began to work successfully.

"Only month later after system implementation, I feel enormous sense of relief at accomplishment of the job responsibilities: I do not need to control personally accomplishment of tasks, to spend on it time and nerves. I have enough in evening, having come home, to open via the Internet the THESIS system and to see result of accomplishment of instructions. Control of accomplishment of tasks became more accurate and operational, besides there was a redistribution of temporary resources: the THESIS system allows me to save about 6 working hours a week which I can spend for the solution of other important tasks now. Also pleases that a system meets all expectations concerning customer service and allows to minimize risk of late response to the request that provides increase in loyalty of our clients and also prevents possibility of a lost profit", - Dmitry Sychyov notes.