MTT has developed a voice robot for the Avtomag auto parts store chain

2023: Making a Voice Robot

JSC MTT"" has developed voice robot on the platform VoiceBox for a network of auto parts stores "." AUTOMAGICIAN MTT announced this on October 31, 2023.

The voice robot will inform customers about the nearest stores located to them, operating mode, assortment, club card, profitable offers. The involvement of a digital assistant from MTT in this work made it possible to launch information support in 365/7/24 mode, reduce the load on call center operators by 4 times, and also significantly speed up the call processing process. The digital assistant processes about 1000 requests per month, manages to provide customers with comprehensive information on the operation of stores in a short period of time.

In this case, the voice assistant automated the answers to the most frequently asked questions from motorists and not only significantly optimized the costs of AVTOMAG for communication with customers, but also increased the speed and quality of customer service, "commented MTT Product Director Alexander Kulikov. - He processes all incoming calls outside of working hours correctly and quickly.