| Customers: AGRO-Invest
Contractors: FTO Product: IT outsourcing projectsProject date: 2020/05 - 2020/11
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2020: 1C Support Translation
The company AGRO-Invest"" - one of the greenhouse farms Russia producing fresh vegetables under the brand name "My Summer" - transferred to the company FTO the support of users of the recently introduced system. 1C: ERP The FTO announced this on December 25, 2020.
As part of the support, FTO specialists help users solve issues related to production, shipments, warehouse logistics, NSIs, purchases, role settings, etc. Part of the functionality is supported in 24/7 mode, part - 5/8 only on working days. Applications of high priority (such as shipment of finished products) according to the SLA must be resolved within 1 hours, the rest - in order of priority.
In addition to issues related to 1C functionality, FTO specialists support integrations with weight equipment, barcode system, and EDO system.
As a result of transferring the system to IT support, the customer team freed up a resource for refinements and development of the system, and many tasks began to move faster. In addition, the client received a guarantee to perform SLA tasks within a strictly specified time frame.
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