| Customers: ALTEL Telecommunication and communication Contractors: Eastwind Product: Eastwind Interactive Voice Response (Eastwind IVR)Project date: 2011/03 - 2011/09
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The EASTWIND company which is a part "Sitronics Telecommunication solutions" announced system implementation of interactive voice service of IVR for the leading CDMA operator of Kazakhstan JSC ALTEL.
The functionality of the EASTWIND IVR system is capable to provide rendering different information services, helping the operator to develop a line of the services at the new level. Use of the IVR platform will allow not only to minimize staff costs, but also to automate processing of client requests, increasing the level of satisfaction and loyalty of subscribers.
EASTWIND and ALTEL companies already have experience of successful cooperation. In December of last year in JSC ALTEL the first system implementation of voice service of EASTWIND IVR took place. The set platform showed high reliability and efficiency in this connection the operator made the decision on implementation of two more systems for unloading of traffic in the different areas of Kazakhstan. In addition to the automatic notification of subscribers on balance at a call on special service number, the operator is going to use installed systems for creation of additional IVR services based on the solution EASTWIND.
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