ASAP Transport Company (Infinity Call Center)

General impression about service quality always consists of a set of components. Speed of appointment and arrival of the car, the minimum time for which the passenger as a result appears in the place necessary to it comfort – would seem, quite simple elements of any trip, but actually behind them there is a harmonious work of operators and drivers. And to provide to clients really high level of service, it is very important to make it as much as possible organized.

The ASAP transport company renders services in passenger traffic for corporate and private clients, being guided by the international standards of quality. For the management of ASAP it is very important to create the most comfortable conditions of movement and to provide to the clients really high level of service. Therefore and in the company approached the choice of the software solution very responsibly.

"We considered several software products, the main selection terms were the quality of such functions as scheduling, autodistribution and autoappointment. – Elena Barabashkina, the operating officer of the company tells. – The product Infinity conformed to all stated requirements. Besides, it only of all considered software packages was completely adapted for our requirements. Developers always moved towards practically each our wish. As a result, for us the set of unique features was created. It is, first of all, integration into Microsoft Dynamics CRM for information exchange on corporate customers and data on the executed orders, the integration into landing sensors allowing to exercise additional control of drivers. Also integration of a system with the website of our company was implemented thanks to what we can process very quickly the orders issued from the website. As the head I cannot but note perfectly worked reporting part, the Designer of Reports function which allows to trace those moments most of which interest. With Infinity it became much easier to control activity of our employees. The user-friendly interface, in turn significantly facilitated work of operators. And, above all, thanks to the software to a minimum the problem of tracking of the car is simplified. As a result, to us it became much more simply qualitative to perform the work. In our further plans to develop the market of service of corporate clients. Also we monthly increase the number of cars, in our state them already more than 600 now".

At the moment the company has more than 50 thousand regular customers and over 100 thousand orders monthly. Demand for taxi services of NEXI and GRANDEE continues to grow, and both among Muscovites, and among foreigners. The last are serviced by drivers with knowledge of English, the English-speaking contact center works in the round-the-clock mode. About 20 employees of the company are involved in work with the Infinity Taxi program on order taking, control of accomplishment of orders.

Recently the company expanded a coverage of orders due to opening of one more taxi pool near the subway Philly, having reduced thus waiting time of giving of the NEXI car in the north of Moscow. Until the end of the year the taxi pool on Philly is going to be increased by 500 cars of which 10% will make Hyundai Equus provided in a business class segment under the GRANDEE brand.

In the next four years ASAP is going to open up to 15 new taxi pools in the capital. "We want to express gratitude to staff of Weathervane Sale for an excellent product, high-quality work, the operational solution of the arising questions, and we hope for long effective cooperation"