Corus Consulting helped Abamet automate warehouse and optimize customer experience

2021: WMS Module Implementation

On November 9, 2021, Corus Consulting announced the continuation of Abamet's support in a large-scale digital business transformation, introducing a WMS module based on the 1C: ERP platform and expanding CRM capabilities. Now the company will be able to more effectively manage the work of the service department and accelerate warehouse operations.

As of November 2021, Abamet began to develop platforms. About 8 thousand unique SKUs are stored in the central warehouse of the enterprise. Abamet plans to increase this figure by about 2 times, so the goal of this project was to accelerate warehousing and optimize costs in the face of rapid growth. The specialists of KORUS Consulting implemented the warehouse processes in the system, using the typical functionality as much as possible. This will facilitate the tasks of technical support and the development of the solution. Employees have convenient devices - data collection terminals (SDCs) - with which you can monitor the acceptance, movement and shipment of goods items. A mobile client "1C" is installed on the shipping documentation. Specialists also implemented in the system the storage of photos necessary for customers and sales managers.

As a result, the company increased the speed of acceptance and picking of goods, reduced labor costs due to the use of mobile devices, ensured the accuracy and correctness of data when performing warehouse operations. Another effect was the optimization of inventory processes: now this does not require additional resources. The KORUS Consulting team will continue to support the Abamet ERP system. The distributor also plans to replicate WMS to regional warehouses.

In addition, KORUS Consulting has expanded the capabilities of the Field Service CRM system module, which allows the company management to compare the actual time worked with regulatory data in order to assess the timing of requests, the reasons for deviations and the need for adjustments to the process. Experts automated the accounting of repeated visits to service requests. You can now report on the loading of service engineers in the system. This data allows Abamet to find the reasons why the problem could not be solved at one time, and affect the quality of service: for example, order more popular spare parts, optimize the geographical distribution of engineers and their travel routes, or make other similar decisions.

Also CRM system integrated messenger JivoSite with and enterprise site. This allows the company to aggregate customer requests from different channels in a single system and then forward them to managers for processing. Updates increase the transparency of working with applications: management sees a complete picture of what is happening and can quickly correct the actions of employees to fulfill them.

Our business is actively changing. To do this, we do a lot within the company, but to solve some problems we turn to external experts. 'KORUS Consulting' combines a deep understanding of the industry and experience in working with specific processes of different business categories. Therefore, we can entrust IT professionals with the most complex tasks. The implemented tools made it possible to increase the efficiency of our processes and the quality of operations, reduce labor costs and continue to form a unified information environment. With them, we hope to increase the level of satisfaction of our customers many times, "said Sergey Sysoev, General Director of Abamet.

Long-term partnerships produce the most tangible results. It allows you to deeply immerse yourself in the specifics of a particular business and systematically transform the IT landscape. An integrated approach does not just improve efficiency in individual areas of activity, but synchronizes units and improves the quality of the execution of a whole block of tasks. Abamet chose just such a path - a large-scale and systematic digital transformation, and as a multivendor company, we help the customer solve their business tasks using our expertise and IT tools, "said Vladimir Skorodumov, an expert at KORUS Consulting Group of Companies.

2020: Completion of CRM Implementation Project on Microsoft Dynamics 365 Online Platform

On February 17, 2020, the company KORUS Consulting"" announced the completion of the project to implement cloudy CRM a system on the Microsoft Dynamics 365 Online platform to automate customer service at the company "." As Abamet a result, Abamet received a comprehensive B2B- automation system, sales which covered all three main areas, from the sale of equipment to consumables and service.

According to the company, Abamet specializes in the supply of metalworking equipment and tools, a network of its offices and technical centers is represented in nine regions of Russia and Belarus . The main goals of implementing the CRM system in Abamet are to accelerate and simplify the processes of collecting and analyzing sales information, interacting managers with customers, and optimizing the load of remote service engineers. To solve them, the Microsoft Dynamics 365 Online cloud platform with Sales and Field Service modules, including a mobile service application, was selected.

The CORUS Consulting team has developed several convenient tools that have reduced the number of manual operations and accelerated customer service. For example, for the sale of machines and complex equipment, the "Equipment Configurator" was introduced - with its help, sales managers can form a proposal for a customer with the final cost of equipment, taking into account all kinds of optional equipment. In addition, the system has negotiated contracts and a separate mechanism for approving discounts for each customer.

With the help of the Field Service module, they organized the planning of loading service engineers: in it managers quickly set tasks, monitor their execution, adjust visits if necessary. And the mobile application also allows you to work with the CRM system and "in the fields."

KORUS Consulting specialists implemented the integration of the CRM system with 1C: ERP, due to which it was possible to eliminate double entry of data, as well as more effectively track payments and shipments of goods, transfer security and execution orders, and record invoices for payment.

The CRM system is integrated with the HAAS web service (Abameta supplier) for reporting on the services performed, the Contour.Focus service for checking the reliability of the customer and automatically filling in the details when the customer is placed in the base, as well as with the wholesale online store of tools and consumables of the company. In total, 50 service engineers and 70 sales managers work in the updated CRM system.

The implementation of the CRM system helped us build an end-to-end sales process, from customers contacting the company to equipment service. Thanks to this, we can not only work faster with customers, but also better interact with existing ones, quickly respond to their needs, provide a flexible discount system. said Sysoev Sergey, Deputy General Director of Abamet

As part of the project, our team implemented a number of non-standard solutions, from mobile CRM to integration with the company's online store. As a result, the CRM system works together with ERP as a single information environment. The use of a reliable and secure Microsoft cloud platform allowed the customer to quickly deploy the solution and avoid capital investment in the infrastructure. said Olga Gurskaya, Director of CRM GK "KORUS Consulting"

2018: Start a project to implement a CRM system on the Microsoft Dynamics 365 Online platform

On July 9, 2018, CORUS Consulting announced the start of a comprehensive project to implement a CRM system on the Microsoft Dynamics 365 Online platform at Abamet, a company specializing in the supply of metalworking equipment.

Abamet Office

Service, equipment and consumables are the main focus of Abamet's work. To improve the efficiency of processes, a single tool was required to collect and analyze information on sales and manager activities with customers. In addition, the company needed to optimize the load of service engineers.

Microsoft Dynamics 365 Online was chosen as the platform for creating the CRM system, and the CORUS Consulting team became the implementation partner.

During the project, integrator specialists automate the Abamet customer service process, which will increase the speed of processing calls from company customers. This will be implemented due to the typification of fixed warranty and non-warranty service cases for equipment, which makes it possible for technicians to quickly make accurate decisions.

The project team will also implement a module for Abamet to automate the activities Microsoft of Field Service remote employees. It will allow away distributor engineers to quickly use information from the CRM system (equipment, requisitions, addresses, optimal route) on any portable device, and when work is completed, complete the report, which will be automatically saved in CRM.

With a solution based on Microsoft Dynamics 365 Online, you can create reports for categories such as summary information about closed transactions in terms of items and counterparties, data on all planned, completed and expired activities of managers, analysis of the causes of won and lost transactions and monitoring the implementation of planned sales indicators. Detailed reports on the progress of each transaction by stages, the sales funnel by the selected manager or by the company as a whole will be available to the heads of departments.

The future CRM system will be integrated with the Contour.Focus counterparty information service, the online store and the distributor's postal service. CRM will store all requests from customers, as well as complete information about the messages received and sent.

Integration with another information system implemented by KORUS Consulting specialists will be implemented - 1C: ERP. Thus, it will be possible to more effectively track payments and shipments of goods, transfer orders for security and execution, and also record invoices for payment. This integration will allow the customer to avoid double entry of data into various information systems, which will reduce the number of personnel errors, speed up the process of working with customers, and also reduce the load of managers. Also, an email service will be connected to CRM to automatically notify company customers of new goods or individual offers.

"The implementation of the CRM solution will allow us to organize effective interaction between the company's employees and customers and improve the service provided, which will favorably affect brand loyalty and satisfaction with the services provided, including by eliminating possible errors related to the human factor. On the issue of labor productivity, we plan to optimize the load of service engineers, as well as more effective control over the execution of KPI employees. " ' Sergey Sysoev, Deputy General Director of Abamet UK '