| Customers: Acronis (Akronis)
Contractors: Without involvement of the consultant or not data Product: TeamViewer MeetingProject date: 2013/05 - 2013/05
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The Acronis company selected software TeamViewer as one of key communication tools for rendering effective support to clients, the press service reported on May 22, 2013.
Effect
The technical support team of Acronis reduced an amount of time for the solution of difficult technical issues almost by 20% after TeamViewer software implementation.
"It is pleasant to clients when their problems are solved quickly — Ahmad Ibragimov, the senior manager of a support service of Acronis noted. — After transition to TeamViewer the average time of the solution of a question for each case was considerably reduced. Earlier the solution of a complex problem took on average 18 days. Using TeamViewer this indicator decreased up to 14.5 days".
"Remote access is the important tool for decision-making when developing good programs for customer service — Holger Felgner, the general manager of TeamViewer company noted. — Customer satisfaction is a key to success in any business irrespective of its size. We are sincerely glad that TeamViewer contributes significantly to growth of such company as Acronis".
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