Agropromeks (BIT:CRM 8)

The Following Functions Were Automated:

Customer relationship management (CRM)

Description

For the purpose of increase in efficiency of sales by automation and process optimization of customer relations BIT:CRM software product 8 was implemented. The product is created for the enterprises of the service industry and trade using "1C: Accounting 8" as the main accounting system and gives to such enterprises advantage in implementation of kliyentoriyentirovanny strategy.

The solution "BIT:CRM 8" — the tool for increase in efficiency of sales. Use of this system allows to obtain versatile operational information about a status of the customer base, volume and structure of sales, to organize the loyalty program, to control and adjust work of sales and other services.

Key features:

• Sales management and accounting in one program

• Sales plans

• Complete contact history with partners

• Personalisation of the relations

• Criteria of segmentation of the customer base

• Automatic filling of templates of commercial offers

• Problem definition to sales managers and control of their accomplishment

• Funnel of sales

• Efficiency analysis of marketing efforts

• Marketing polls and monitoring of customer satisfaction

Specialists of data center "Accounting and Trade" (AT) carry out installation of the software product and consultations on work in a system are given.