Customers: Alfa Bank Russia
Contractors: LANIT - Bi Pi Em (Lanit BPM), Pegasystems Product: Pegasystems BPMProject date: 2013/04 - 2013/09
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- SFA - Single CRM for all lines of business (retail, mass, medium, large investment businesses)
- Mortgage MVP - Manual process translation using Excel to Pega for 3 months
- Claim CRM - Start the process after 3 months by an internal team that did not have Pegadevelopment experience (with external coke)
Command: - AlfaFactory
- in 5 years, a team of 120 + people has been created "from scratch"
- staff turnover - 5% per year
- specialist cost is lower than on other IT technologies (Java,.Net)