A voice robot has been introduced into the network of Alfa-Center Health clinics VoiceBox

2022: Introduction of a voice robot VoiceBox

JSC MTT"," provider intelligent business solutions, April 20, 2022 announced that with the help voice robot VoiceBox of automated client communications for the network of multidisciplinary medical centers "," Alfa Health Center presented as of April 2022 in 12 cities. Russia The digital assistant from MTT allows employees of the Alpha Health Center to more effectively manage the employment of doctors.

As part of the MTT proposed scenario, the voice assistant is reached by visitors on the eve of their visit to the clinic, reminds of the appointment with the doctor, confirms it or cancels it in a timely manner if the patients' plans have changed. In addition, the digital assistant generates a report in which it reflects the vacated time slots in the schedule of medical specialists. Employees can upload the results of the call at any time and adjust the employment of doctors.

During the dialogue, the voice assistant wonders if the patient needs additional help. According to statistics, only 3% request feedback from the operator, in other cases, the voice assistant successfully copes with the tasks.

According to our research, 56% of Russian medium-sized businesses are interested in automating customer interaction. Among them, medical centers occupy a significant share, which is easy to understand, if you imagine how many people make a daily appointment with a doctor, and then cancel or postpone the visit. Our digital assistant comes to the aid of clinic administrators: he saves the time of call center employees, timely identifies free slots in the schedule of doctors and offers them to other patients, "said Ramil Bikkuzhin, commercial director of MTT.

Previously, before the launch of the digital assistant, at least 6% of patients were not admitted for various reasons and this time remained in vain in the schedule of doctors. With the introduction of the ringing system, about 60% of slots are rewritten by new patients, "said Alexey Belyakov, director of information technology at the Alfa-Center Health multidisciplinary medical centers. - We appreciate the fact that the voice robot removed part of the ringing routine from our employees and allowed us to focus on solving more complex tasks, which ultimately increased productivity.