Ascona has increased the speed of processing orders received on marketplaces using Korus Consulting 5 times

2022: Automation of work on Russian marketplaces with the help of "Korus Consulting"

GC KORUS Consulting"" helped to automate work for the Russian Marketplaces the group of companies Ascona"." The result of the work was a decrease in order processing speed from 10 to 2 minutes, more efficient use of resources, and, in general, a decrease in operating costs. This was reported on November 30, 2022 by the KORUS Consulting Group of Companies.

Illustration: kovrovsegodnya.ru

"Ascona" is an expert Russia in vertical integrated and retailer goods sleep. One of the company's key sales channels is marketplaces. A separate brand was created for this direction with ambitious plans to increase the volume of orders. However, the existing process of adjusting cards, reconciling prices and balances in terms of speed did not allow for timely processing of the constantly growing volume of orders. With a small number of orders, you need to update the balances 1-2 times a day, and when the volume grows, this should be done more often, ideally - once every 2-3 minutes. Without automating this process, errors may occur for which the marketplace "punishes" account blocking or downgrading, which leads to a decrease in the number of orders.

To prevent such a situation, Ascona decided to increase the efficiency of employees and reduce reputational risks when interacting with marketplaces using automation. KORUS Consulting was chosen as the technological partner.

KORUS Consulting specialists have developed a solution architecture that combines the customer's business requirements and the current IT landscape. The integration module created for Ascona makes it possible to connect personal accounts of the Marketplaces with the internal information systems of the company. Thus, the company automatically transfers balance data and current prices to Marketplaces databases. Detailed information about orders is automatically received by the accounting system. The manager does not have to start an order, you just need to check it. The number of orders that are processed per day increased from 20 to 375. Application processing speed decreased from 10 minutes to 2 minutes. The risks of errors are minimized and Ascona consistently maintains a high rating of 98-99 points on marketplaces.

For Ascona, the most important thing in the process of implementing automation was to find the optimal solution for business problems and ensure seamless integration into existing company systems. With the help of the IT system proposed by KORUS Consulting, the company managed to make the process of working on marketplaces convenient and significantly reduce the speed of order processing and reduce operating costs, emphasized Alexander Litvinov, head of product development at Ascona.

The Ascona project combined the requirements of business customers for process automation and the current IT landscape. Employees continue to work in the systems they are used to. At the same time, the IT system makes routine operations for ordering, updating prices and balances for them, noted Pavel Malyshev, project manager, KORUS Consulting.