MTS was organized by call center for Astrakhanenergo

Announced MTS in December, 2016 project completion on creation of call center for IDGC of the South branch - Astrakhanenergo. MTS connected to the client uniform multichannel number for distribution of calls from consumers of the electric power and also provided the company with the virtual server allowing to process and store large volumes of data.

Project implementation gave the chance to increase quantity of at the same time processed calls, to install the system of voice informing the subscriber on his number in queue on service and automatic expansion of queue in case of peak loads. Besides, a new system allowed to lower significantly load of operators due to installation of the automatic messages in the voice menu allowing to inform to an output to the operator clients of the company on non-staff situations and also repair and scheduled maintenance in power network of the company.

"Possibilities of modern communication networks were beyond a usual set of services of calls, the SMS and access in the Internet long ago. Today MTS is able to solve any problem which faces our business subscribers, thanks to access to a full range of the telecommunication services existing in the market. For example, after start of call center in the Astrakhan branch IDGC of the South test measurements showed that indicators greatest possible the quantity of at the same time processed calls in the company grew almost by 80 times. Implementation of similar projects allows our clients to optimize all business processes of the company, to reduce operating expenses and to increase loyalty of end consumers of services", - the director of MTS in the Astrakhan region Andrey Matviyenko noted.

"The IDGC of the South branch - Astrakhanenergo is a prime vendor of the electric power in the region, and the organization of hi-tech modern call center for us – an issue of utmost importance. Consumers should have an opportunity to quickly obtain all information necessary for them in full. And thanks to start of a system of voice informing we significantly save resources of the enterprise. If earlier in case of technology violations our operators worked at power facilities in non-stop the mode and infinitely answered the same questions, then now the service of the automatic notification allows to inform phoned about possible problems and terms of their solution, thereby releasing call center agents for the solution of other citizens' appeals", - the chief of operational and dispatching service marked out 6-10 kV of IDGC of the South branch - Astrakhanenergo Roman Antonov.