Customers: At Service + Contractors: Mayasterisk (myAsterisk) Product: CallBox Contact-centerProject date: 2014/09
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The current telephone automatic telephone exchanges became outdated and do not correspond to requests of department of IT and customer service. There is no possibility of expansion to Call of the center with tracking of keyword parameters and increase in functionality up to the necessary requirements. Selected Callbox as product capabilities conformed to requirements of all departments: IT, sales and customer service. Seryogin Alexey, IT division: "The solution perfectly proved. The arising requests on service in time and competently are solved by technical support of MyAsterisk. For the 2014-15th. we are going to implement 4 more automatic telephone exchanges.