| Customers: Avanpost (Kass Module) Novosibirsk; Information technologies Contractors: Maykor-GMCS Product: Microsoft Dynamics 365Project date: 2017/07 - 2017/09
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On December 18, 2017 the MAYKOR-GMCS company announced Service Desk system implementation on the Microsoft Dynamics 365 platform by request of Avanpost company.
Project Results
Service Desk provides the centralized acceptance and processing of addresses on the main channels – phone, e-mail, a corporate chat with the subsequent routing.
Integration with telephony allows to carry out search in the subscriber number and to open the client's card in a system. Addresses from a chat automatically are registered in Service Desk.
The indicators of SLA configured in a system allow to trace terms and quality of processing of addresses. Panels of monitoring display statistics on addresses in several analytical cuts:
- channels of addresses,
- services,
- divisions (1,2,3 support lines).
For December 18, 2017 specialists of the central office "Avanpost" in z to Moscow and contact center in Novosibirsk use the Service Desk system.
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