BT United (Authortica) (Call Centre Infinity)

2018: Implementation of the Infinity Call Centre

Authentica represents in Russia on exclusive rights about 20 professional cosmetic brands: Oribe, Kevin.Murphy, Aveda, Ultraceuticals, Alterna, Olaplex, Christina Fitzgerald, Kydra and others.

Through the implementation of the Infinity call center, the company has automated the processing of incoming and outgoing calls, increased the efficiency of employees, and also received analytics and control tools.

We are pleased with the cooperation, since our efficiency has grown markedly, allowing us to become more informative, faster and more service in relation to our partners, shares the experience of cooperation with the senior manager of the Authentica Sales Center, Zotova Maria.