Customers: Baikal Irkutsk taxi Contractors: Weathervane Sale (Infiniti Trade) Product: Infinity TaxiНа базе: Call Center Infinity Project date: 2015/03 - 2015/09
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"The quality of a software package very strongly affects customer service quality — the director of the Baikal taxi, Sakhirova Svetlana Vladimirovna tells. – Before the implementing solution Infinity Taxi we had a negative experience of use of the program of other company. Low quality of a product strongly affected service quality therefore we lost many clients. It was necessary to increase the level of service urgently.
We considered a set of programs, the product InfinityTaxi corresponded to all stated conditions. Now our operators can process the much bigger number of orders. Besides, the self-discipline of employees increased and considerably customer service quality in general improved. Already in the near future we are going to increase the number of machines to provide high-quality service to a bigger number of clients".