MTT voice robot helps Dostavista cut costs

2022: Reduce costs with a voice robot

On April 13, the company MTT"," provider intellectual a business solution , developed a digital assistant for one of the express delivery services., Dostavista Voice robot assembled on the platform, VoiceBox from MTT automated briefing, couriers connected to the delivery service goods with a superimposed payment of 15. cities of Russia

Now, as soon as Dostavista connects the courier to the service, he immediately calls the digital assistant, welcomes and offers to listen to a short instruction on how to perform delivery with a superimposed payment. At the same time, several scenarios are provided in case the delivery people have questions during the dialogue. Such a solution reduces the burden on operators at times, freeing up their time to implement more complex business processes.

"We are pleased that we were able to develop a service for Dostavista that takes into account almost all the nuances of the logistic process. VoiceBox from MTT - a tool for optimizing resources and scaling processes, as of April 13, 2022 voice robot covers approximately 600 couriers per week, but if necessary, it will be able to instruct several thousand at a time, " commented MTT Commercial Director Ramil Bikkuzhin.

"We have long been in the search for automated solutions for simple actions that our operators perform daily, and this solution turned out to be a digital assistant from MTT. According to our estimate, the cost of a voice assistant is 30% lower than that of operators, so we consider its use effective. And if one of the couriers does not understand what to do, we will additionally instruct him in the support chat. Using a digital assistant helps us better allocate resources, " reported the head of the operational department of Dostavista, Yana Sokolova.

The MTT VoiceBox platform allows you to assemble a digital assistant depending on the specifics and needs of a particular company. At the same time, the platform interface is quite simple, and any specialist without programming skills can work in it.