Why Bosch Service Solutions selected Genesys technology

On September 22, 2015 the Genesys company announced the forthcoming start in Bosch Service Solutions of the Genesys Customer Experience platform. The Bosch company will create uniform contact center on the basis of solutions of Genesys for customer service quality improvement.

Project Tasks

The single Genesys scalable platform should replace different solutions for contact centers and will allow Bosch company to offer the clients the additional opportunities for service adapted for consumers from the different countries of the world. By means of a single platform, the company it is not necessary to manage three separate systems any more, it will provide flexible response to change of a situation in the local markets.

Production Bosch Service Solutions, 2014

"Our platform includes a system for improvement of service quality and an omnichannel desktop of the operator (Genesys Omnichannel Desktop) and also has ample opportunities according to the analysis and monitoring of transactions of contact center, deployment of support services and services of self-service — Oleg Saushkin, the official representative of Genesys in Russia and the CIS noted. — The functionality of the platform gives the chance of Bosch company to provide high-quality service on all possible channels".

The Bosch company purchased 2500 licenses and a packet of additional options as a part of which service of technical support.