CB Moskommertsbank, LLC (WebTutor)

In Moscow Commerzbank the new stage of development of the program of automation of personnel training begins. The most important component of corporate strategy of development of Bank is maintenance of the uniform standard of training for all divisions and in all bank branches and, as a result, ensuring high-quality customer service, highly skilled carrying out banking activities, harmonious work of all divisions of Bank. In the current year programs of the remote and mixed training practically will be developed for all divisions of Bank. It will allow to solve at the new level problems of advanced training of employees, especially in branches. Accounting and long-term planning of everything, both the remote, and internal training actions of Bank will be performed in the WebTutor system which is specially intended for complex business process automation, connected with testing and personnel training, systematization and storage of knowledge and also with interaction management between employees and HR division.

Training of staff of operations department of Head office of Moscow Commerzbank and in all branches is so far already automated. For this purpose specialized training electronic courses in which development specialists of WebSoft took part were created. As required further editing these rates was performed by internal specialists of Bank that allows Moscow Commerzbank without additional costs quickly to update the training materials, maintaining relevance of information which is contained in them. Rates practically on all product line of Bank, including are already developed for small and medium business and also rates on the electronic document management system implemented in Bank, etc. The staff of Contact center of Moscow Commerzbank weekly on the Educational portal of the WebTutor system passes test for knowledge of last modifications in a product line, in operation modes of Additional offices, regulating documents, etc.

The educational portal of Bank is used not only as the instrument of distance learning and testing, but also as the information resource covering activity of all of HR of division. On the portal employees can not only be trained, but also communicate, exchange experience with colleagues, participate in opinion polls.

Use of a system of distance learning of WebTutor also makes the contribution to internal PR of Bank: employees feel that they care for them. Emergence of the Educational portal of Moscow Commerzbank is especially positive it was apprehended in branches where were very glad that pay them attention, care for them. Use of a single system of distance learning gives the chance to the staff of branches to feel as a part of uniform Bank.

White Anna Georgiyevna the Head of department on work with personnel of Moscow Commerzbank: "We are satisfied with the first results of system implementation of distance learning of WebTutor. Today in our Bank the comprehensive program of training of staff of Operations Department is already fulfilled, there is an accurate diagram of the training actions of this program. Thanks to software products of WebSoft the labor input of processes of the organization and holding actions for personnel development was significantly reduced. And our branches apprehended system implementation of distance learning just with a bang since for them it occasionally the only possibility of ensuring necessary level of training of specialists and high-quality customer service when rendering banking services".

"We learned by own experience of cooperation with Moscow Commerzbank that the most important component of corporate strategy of development of this Bank is ensuring high-quality customer service", - the CEO of WebSoft Alexey Korolkov noted, - "The educational portal is used, first of all, now as the instrument of formation of new standards of customer service that, undoubtedly, increases attractiveness of Bank for potential clients".