The automation system of customer service NeuroniQ is implemented at head office of Chelindbank
| Customers: Chelindbank Chelyabinsk; Financial Services, Investments and Auditing Contractors: Technologies of the Future Product: NeuroniQ Management system for queueProject date: 2019/04 - 2019/09
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2019: NeuroniQ customer service automation system implementation
At head office of Chelindbank (Chelyabinsk) the intelligent system of automation of customer service of NeuroniQ is installed. On November 22, 2019 reported about it in Technologies of the Future company.
Due to implementation of the modern hardware-software solution it was succeeded to optimize customer service quality at head office:
- comfortable conditions of stay thanks to lack of "live" queue;
- reduction of holding time;
- routing of services in this connection visitors do not need to get in several queues for receiving different services;
- providing priorities to certain clients.
On a customer feedback, the NeuroniQ system improves working conditions of employees of the bank, organizing a flow of visitors and distributing loading between employees. Besides, collecting of statistical information on an order and indicators of provision of services and also gathering of intelligence about the current work of employees is provided.
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