Dnata agreed about partnership with Avaya

On October 17, 2016 the Avaya company announced agreement signature with dnata company about strategic partnership under technologies. Use of solutions of the company to be used for acceleration of strategy implementation of digital transformation of dnata in a reach of clients is planned.

Project Tasks

As a basis for the complete solution of transformation of client experience private cloud services of Avaya Private Cloud Services (APCS) which will allow to provide the faultless personalized experience for clients and partners within all interaction of users with dnata will be used.

Within the five-year agreement of Avaya will provide dnata a cloud solution for the organization of contact center, joint work, the organization of network and a video conferencing. The dnata company is going to unify the tourist brands along with other services worldwide, and to provide with that to the customers the personalized service. The company tries to achieve coordination of the transactions and to increase satisfaction of users from interaction with it, at the same time reducing costs of provision of services.

The Avaya company is proud of the fact that dnata as the supplier of the global platform for customer service was selected. Closely cooperating with dnata, we will be able to provide them support in achievement of effective objectives in achievement of the first-class consumer experience. This choice demonstrates to the high potential of our cloud services and also that we help the companies with achievement of their purposes in the relation of digital transformation of business. We hope that within five years our partnership with dnata will become stronger, and we will continue to give them support in implementation of business challenges. Abu-Altaif's (Nidal Abou-Ltaif) nital, president of Avaya International

From left to right: Nital Abu-Altaif (Nidal Abou-Ltaif) and Paul Gale, (2016)

We started implementation of digital conversions which will allow us to implement safely our growth strategy, providing exclusively high level of consumer experience. One of the main difficulties facing the global companies owning several brands and providing different services consists in creation approved, but at the same time exclusively personalized consumer experience. The project with Avaya will allow us to receive the platform which is necessary for achievement of these two purposes. At the same time, with the new platform we will be able to expand our portfolio of the directions and services. Specialists of Avaya have exclusive experience in solution development which allows to carry out the tasks arising before our company, both today, and in the future. Paul Gale, the vice president for global contact centers in dnata