Dobronut, medical network

The medical network renders also exit services. "The call center based on a communication software platform of Oktell helps us to receive round the clock all incoming calls, to ring round clients and not to leave any of addressed without due attention. We are sure that on behalf of Telsvit company we will always find the reliable and competent partner for the solution of our tasks" - the chief of Call center Gushlenko Lyubov Petrovna shared the impressions.

The call center of medical network "Dobrobut" works round the clock seven days a week. Communication with city network is performed through flows of E1, the SIP line and by means of SIP GSM gateways. In addition to standard opportunities of the Oktell platform, in Call center the following tasks are used: - acceptance of incoming calls on the set algorithms; - outgoing calls to clients who did not wait for connection with the operator; - calls reminders to clients about making an appointment with the doctor and to other events; - a task "emergency aid" which allows the client to spend as little as possible time for connection with service of emergency aid.

All tasks work independently, accurately executing necessary business processes. In the work the Call center uses SMS services. The IT division of Telsvit company carried out integration of Oktell with Oracle DBMS.