Bank "Dolinsk" accelerated work with customers thanks to "Dynamika call-center"

2022: Implementation of "Dynamika Call Center"

The company "Dynamics" in the shortest possible time introduced into the work of Bank "Dolinsk" one of the components of Dynamika Front Office - call-center. The program interface allowed Contact Center employees to receive customer and bank product data in one click. Dynamika announced this on December 2, 2022.

The company "Dynamics" for 2 months sold Dynamika call-center in Bank "Dolinsk." Employees of the Contact Center began to quickly advise individual clients on basic issues and quickly perform a number of common operations, for example, blocking cards and consulting on an account.

As a result of the introduction of the software into the work of the Contact Center of Bank Dolinsk, employees assessed the convenience of the interface and the speed of searching for the necessary information by name and phone number of the client. The quick response of the program made it possible to qualitatively process requests when contacting the Contact Center and perform basic operations many times faster, said the head of the remote service department of Bank Dolinsk Ekaterina Kovtun.

Cooperation between Dynamics and Dolinsk Bank continues. Several solutions are planned to be implemented - Dynamika CRM and Dynamika Front Office, which will help digitize and make more efficient communication with the client.