ESSO Sko network concentrates on business and attracts the IT outsourcer

The MAYKOR company announced on February 5, 2013 cooperation increase with the Russian representative office of the international network of shoe shops ECCO in Russia.

Background

Cooperation with a shoe brand began in December, 2011.

Ambitions

Since February, 2013 MAYKOR will provide service for all regional divisions of ECCO. Until the end of the year the project will cover more than 100 shops, offices, warehouses, distribution centers of ECCO in regions.

"To cooperation with MAYKOR we came in an outsourcing market analysis result in regions. We had tough requirements to the outsourcer. It both existence of own divisions in the cities of presence of ECCO, and existence of substitution fund of the equipment, existence of an effective system of accounting of requests and the reporting before the customer, and, of course, SLA and the price. We selected the company with the high level of in-band management and orientation to result and satisfaction of the customer with quality of works" - CIO ECCO in Russia Sergey Prokhorov explained.

Details

Enter a complex of the rendered services:

• repair and ensuring steady functioning of the automated jobs, the office equipment, the network and server hardware, infrastructure the front - and a back office;
• installation and software setup;
• information and advisory support concerning operation of the equipment.

"Retail networks of federal scale, such as ECCO which growth is especially noticeable in recent years, are interested in complex service of the technical park in all regions of Russia. We try to obtain the uniform quality level of our services at the expense of a control system of 24/7 works, regular training and certification of our engineers, the adjusted system of logistics – in a word, professional approach to rendering services", - Stanislav Brodyansky, the vice president for business development of MAYKOR noted.