| Customers: European Pension Fund Product: Microsoft Dynamics CRM Project date: 2011/02 - 2013/02
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Project: Implementation of automated information system of Microsoft Dynamics CRM
Customer: European Pension fund
Name of a system: Microsoft Dynamics CRM
Project Description:
For the purpose of automation of operating activities and creation of effective interaction between fund and clients the implementation project of a system of the operational platform of customer relationship management (CRM) on the Microsoft Dynamics CRM platform was implemented.
Automation of the main business processes of non-state pension fund in such directions as:
- Contact center
- Operating activities
- Corporate and partner sales
- Personnel management
- Integration with all existing information systems into the companies
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