Customers: Gelleri Service Contractors: Mayasterisk (myAsterisk) Product: CallBox Contact-centerProject date: 2013/12
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The reasons of replacement with the operating automatic telephone exchange of Avaya: Too expensive contents and its further development. Besides, functional limitation and "not friendliness" to the subscriber equipment of other brands. Selected Callbox because the best ratio the price functionality, friendliness of the interface. More than 500 subscribers are connected directly using IP phones, on SIP and H.323 from other automatic telephone exchanges. Makarov Alexey, head of IT: "In general are happy. There are wishes on adding of new functionality: an output of additional settings in a web the interface, color indicators in a system online monitoring about failures of trunks and shutdown of subscribers"