Generali Hellas (EMC Documentum xCP)

Generali Hellas reduced paper document flow by two million pages a year; implemented Documentum xCP for automation of processing of statements, improved productivity of service of millions of clients.

Within the annual conference for partners and users of products and solutions for management of corporate maintenance of Momentum EMC (NYSE: EMC) announced that Generali Hellas entering into Generali Group (Assicurzioni Generali S.p.A.), the group of insurance companies, largest in Europe, and the world's second company of the sector of insurance of financial market, considerably improved the competitiveness and efficiency of transactions thanks to implementation of EMC® Documentum® xCP, the integrated platform for creation of the dynamic solution for business and the instrument of work with Big Data.

Advantages to the client:

• Time of consideration of the application for receiving an insurance premium was reduced from several weeks to days: EMC Documentum xCP combines management of corporate maintenance (ECM), business process management (BPM), intellectual data entry and control over the implementation of requirements of the legislation that improves productivity and decision making process. If earlier consideration of the applications on receiving an insurance premium of Generali took several weeks, then now the procedure is performed for several days.
• Increase in efficiency and quality of service: Internet access, monitoring of transactions and reports generation transformed process of consideration of the applications on receiving an insurance premium of Generali. Process became simpler, its coordination, both in the company, and beyond its limits improved that provided big transparency of business operations, increased quality of the made decisions and quality of service.
• Significant savings at the expense of almost total failure from paper document flow: Last year the company printed nearly two million pages for the agents servicing clients. Now these agents almost do not use paper that gave significant economy on printing, transfer of paper documents and their filling.
• Ensuring compliance with the legislation: Generali will be able to execute the current and future standards of preserving of electronic documents, for example, of Solvency II.

Customer's problems

Founded in 1886, Generali Hellas is the insurance company, oldest in Greece, which offers different services of life insurance. The company quickly grows and for the last ten years tripled the product portfolio. Former infrastructure of information management did not allow Generali Hellas to implement the business development strategy and to increase competitiveness. Generali considered several solutions ECM, BPM and intellectual data collection and selected EMC Documentum xCP as the most powerful solution for replacement of its outdated system.

Documentum xCP Documentum xCP is the platform for creation of dynamic solutions for a case management providing a set of completely integrated technologies, development tools and implementation of the applications replacing programming with configuring. xCP Intelligent Case Management integrates in unified intellectual environment business process management, management of contents, data entry, management of communications with customers, management of joint work, analytics, the reporting and ensuring compliance to requirements of the legislation. The Documentum xCP platform allows system integrators, independent software developers and IT departments to create intellectual applications for a case management significantly quicker, at much smaller costs and with menshimy resources.