The importer of Gruppa Impeks MB alcoholic products automated business processes using 1C:CRM CORP

2020: Implementation of 1C:CRM CORP

On October 19, 2020 the AKAM company announced implementation of 1C:CRM CORP in MB company Gruppa Impeks.

Specialists AKAM held the presentation of 1C: CRM during which the Customer was convinced of compliance of its functionality to the current demands. After demonstration the decision on implementation of the program was made.

Difficulties:

• Work in a parallel to the current automation system

Result:

• Implementation of the software product allowed to automate work of customer relations department:
• Business sales processes by categories of products are implemented
• Processes on work with the customer base are described and regulated
• Distribution of the customer base to cold \warm \hot
• Storage of all information on the communication facts in one place
• Process of qualification of the client using additional properties is configured
• Tracking of quantity of the tasks which are carried out in a day by managers
• Tracking of partners without transactions
• Viewing and analytics of a cause of failure of clients Use of 1C:CRM gives opportunities to the Customer to optimize sales process, to work effectively with the customer base, it is essential to reduce time of processing of requests from buyers and to systematize them, to effectively plan and control work of employees.
• The automated sections of work (accounting) Implementation of the software product allowed to automate department of work with clients.
• Maintaining customer base.
• Sales management.
• Statement of accounts and commercial offers.
• Planning of working time.