Hermes (BIT:CRM 8)

The Following Functions Were Automated:

• Order placement of buyers

• Pricing, price lists

• Analysis of sales of ABC/XYZ

• Sales planning

• Retail

Description

For automation of work of sales department the company the Siling product company selected software "BIT:CRM 8" on the 1C:Enterprise 8 platform.

System implementation allowed to solve the following problems:

• maintaining customer base,

• customer analysis,

• analysis of orders of buyers,

• statement of primary documentation,

• job analysis of sales managers.

Software "BIT: CRM 8" on the 1C:Enterprise 8 platform completely meets needs of the client and allowed to increase quality and processing speed of orders from clients.

Lutsik M.T., the accountant of Hermes company, comments on results of implementation: "A field of activity of our company — trade. We selected for control automation by customer relations the software product "BIT:CRM 8". This solution gives ability to integrate into the standard configuration "1C: Accounting 8" set in the company, has wide functionality, the affordable price of the license and service. The product allows us to control stages of customer interaction, to register all contacts, to conduct the history of relationship on each partner, to set tasks to managers of sales department. The product "BIT:CRM 8" helped to increase efficiency of managers, to daily appoint tasks of updating of contacts and to control their accomplishment. We had an opportunity to organize process of work with clients by calls accounting and contacts of clients with employees, to personify service, to analyze efficiency of marketing efforts. Succession of work with the client is provided, the reasons of outflow of clients are quickly established. Specialists of 1C: Accounting and Trade company (BIT) performed installation and tuning programs, data transfer in a new system, provided training and consultations of users. We thank specialists of 1C: Accounting and Trade company for the qualified help".