Hey Dzhi Eksperts Rus (AG Experts) (iSpring Online)

AG Experts is the international network of the installation centers for replacement and repair of autoglass on domestic and import cars. Is a part of the international corporation AGC (Asahi Glass Company, Japan), the world leader in production of automobile glass. Cooperates with the largest insurance companies in Russia: Ingosstrakh, Rosgosstrakh, Sogaz, VSK, Zetta, RESO-Garantiya and others.

The head of training center of the company, the business coach Natalya Soboleva tells about experience of use of iSpring for training and employee assessment of AG Experts Rus.

Business trips as way of life

AG Experts is 78 service stations on replacement of glass in 65 cities of Russia. 235 mechanics need permanent training: in the company there are new products, approach to work changes.

Two years ago in training I used quite simple tools: The PowerPoint-presentations, multipage instructions — sent all materials to Word, the PDF textbooks to employees through Outlook.

There were enough difficulties. The presentations and textbooks were often lost in a tape of corporate letters. It was difficult to define — whether the employee of the instruction studied or not. For this purpose I conducted an interview on Skype, threw off the electronic questionnaire collected in Excel, analyzed answers the Progress of each mechanic fixed besides in Excel.

The lion share of time from me was taken away by internal trainings - it is the exhausting business trips, life in airplanes and trains, runnings across all Russia. I told employees about products of the company, learned to work with glass, to communication with clients.

The case when I mixed Voronezh with Volgograd became apogee, defended registration not on the airplane and very much was surprised that I am not let aboard. After that it became clear — in work it is necessary to change approach and to go to online.

Acquaintance to iSpring

At webinars and in communities on corporate training I heard positive reviews about iSpring company from colleagues. Essence: by means of iSpring Suite and iSpring Online for reasonable money it is possible to start a full range of distance learning and at the same time to pump over employees through the whole country, without leaving the central office.

Convenient programs in use, the high level of customer service and fast feedback coupling — three more criteria which convinced me will stop on iSpring. It was necessary only to get support of heads.

As I "sold" iSpring to the management

In the editor of rates I made a video lecture about opportunities of iSpring and turned on it during the report on managing committee.

After I showed a situation for today:

wide geography of regional divisions; rapid implementation of new technologies; big time and finance costs on training and certification; outdated format of material. Further I told how iSpring through SDO together with the editor of rates will help to bring training in the company to new level and to reduce costs.

As a result the management unanimously selected iSpring for pumping of personnel.

iSpring changed all training system of AG Experts

In a year we developed 50 training programs. Internal trainings were succeeded by electronic rates, dialogue exercise machines and video lessons which we remove: how to dismantle janitors and flew down how to put a glue seam.

Now we hold regularly webinars. Many technology processes change with a huge speed: published the instruction in the morning, and by the evening it is already irrelevant. Webinars help to inform employees quickly.

It was succeeded to automate certification — we load the test collected in iSpring Suite into SDO and we appoint to mechanics. They answer questions, and we see, material is how well acquired.

Now we carry out certification four times quicker. SDO at us is the knowledge base where the most useful content is stored. Each employee has the login and the password: they can come into SDO and repeat the necessary material at any convenient time.

Results

We have several key indicators on which we measure advantage of eLearning. One of them — the number of warranty addresses.

On each glass which was delivered in our service station there is a guarantee. If the mechanic worked badly, the client can return and ask to correct defects. In a year the number of such addresses was cut by half, means quality of work of personnel increased.

The new format of training was appreciated by employees. Videos, colourful electronic rates, tests which work from any gadget — for young mechanics at the age of 25-30 years it is much more interestingly than difficult vordovsky instructions and thick books.

By means of iSpring I digitized all educational literature — now it can be opened from any gadget I recommend iSpring to all who are engaged in personnel development. With iSpring your corporate training environment any more will never be former!