The Marriott Royal Aurora hotel implements the new communication system

Specialists of the company LANIT upgraded communication systems of hotel "Marriott Grand-Hotel", "Marriott Royal Aurora" and "Marriott the Tver". The solution is implemented on the platform of the equipment Avaya.

Background

For years of operation many communication nodes became outdated morally, and some of them were laid off – their support from the producer is stopped. Further use of installed systems could lead to failures and unavailability of communication services to guests of Marriott. The decision on hardware upgrade was made.

Implementation

Project works were performed by specialists of LANIT company. During the project the updated solutions of Avaya were used that allowed to cut down the customer's expenses noticeably: the considerable share of component parts did not require replacement. During the project telephone exchanges were upgraded, the new systems of voice mail, the system of tariffing of calls are installed.

Technology

The main technical solution of the project – replacement of the processor of telephone exchange by pair of Avaya S8700 CM5 servers duplicating each other.

Results

According to the results of the project new services became available to guests of hotels and the staff of administration of Marriott, the fault tolerance of communication systems increased.

Opinions

Andrey Ukraintsev, the area director of Marriott on IT: "Works on replacement of telephone equipment were carried out at night, without interruption of services. All hotels continued to work in the normal mode, and guests of hotels and our employees – more than two thousand registered subscribers – continued to use all communication services. To carry out painless migration on the new equipment, specialists of LANIT do a great job on preliminary preparation, transfer of former settings in the upgraded system and debugging of new services".

Vladimir Gribov, chief executive of LANIT: "In a segment of hotel business of Marriott is one of our key customers with which the LANIT successfully cooperates several years. The upgrade of communication systems executed in three Moscow hotels became the interesting project which demanded non-standard solutions. It was extremely important to provide business continuity. Failures in the communication system were absolutely inadmissible – it could lead to discontent of guests, so, is negative affect reputation of Marriott. In addition to communication solutions, the LANIT has competences and regarding other engineering systems for hotel business. In the Marriott hotels located in Kazan and Irkutsk, our specialists design and install security systems, water - and heat supplies".

Georgy Sanadze, the technical director of Avaya in Russia and the CIS countries: "Hotels Marriott take the leading positions in the markets of the different countries of the world, provide to the clients exclusive services and services. The highest quality of service requires application of a reliable, flexible, cost-efficient solution which is proposed by our company. Updating of the communication equipment Avaya will allow the Moscow hotels to support the highest service level of clients and will promote effective work of personnel and management".