IBM WebSphere Message Broker at Sberbank

The implementation of a new format of private customer service within the framework of the Basic Product strategic program, in which CROC participated together with specialists of Sberbank of Russia, will soon end in the territorial divisions of Sberbank [i].

Now bank customers who have drawn up a universal banking service agreement can, without leaving home (through an ATM, IPT, Sberbank OnL @ in), receive full information about the status of their deposits, accounts, cards, loans and carry out online transfer operations between them, including payments to repay loans. In this case, an Instant bank card or any other bank card is used to identify the client.

"The new format of private customer service helps to improve the bank's relationship with clients, expand the range of services, motivate customers to work through remote service channels. The client in 7x24 mode has the opportunity to use a large number of standard banking services without contacting the branch. The bank's clients are satisfied with the new opportunities that have opened up, and this is the main thing, "said Vladislav Kuzmin, Deputy Head of the Department of Payment Means and Settlements of Sberbank of Russia, Program Manager.

"The introduction of a new service format became possible after the deployment and commissioning of the Corporate Service Bus. It unites more than 100 copies of systems and allows you to perform end-to-end operations in real time between territorial nodes [i] located in 9 time zones throughout Russia, "commented Ivan Rubtsov, Deputy General Director of CROC, who oversees this project. According to IBM, Sberbank's Corporate Service Bus is the largest integration solution in the world, based on IBM products. "

"The created integration solution has become the basis for further development of the bank's IT infrastructure, introduction of new products/services and optimization of business processes. With its help, more than 10 projects are already being implemented aimed at improving the bank's internal processes and improving the quality of customer service, "said Victor Mikhaylovich Orlovsky, Senior Vice President of Sberbank for Information Technology

The system is built on the IBM WebSphere Message Broker 7.0 integration platform, first introduced in Russia in this version. CROC, together with the Bank's IT departments and with the support of IBM specialists, designed and developed an integration solution that combines related banking systems, developed specialized application software, and deployed software.

"Competition in the banking market makes us look for more and more new ways to fight for customers whose loyalty depends on the quality, reliability, and most importantly, the availability of the bank's information systems. Solutions developed on the basis of IBM software tools allow our customers to develop highly efficient business tools and gain new competitive advantages, "commented Andrey Suvorov, Financial Management Manager, IBM in Russia and the CIS.