| Customers: Ile De Beaute United Europe
Contractors: Shouters and Partners Business of the System (KPBS, KPBS, Krikunov & Partners Business Systems) Product: IT outsourcing projectsProject date: 2021/11 - 2021/12
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2021: Support of software and hardware parts of the first and second level complex
As part of the contract, KPBS provided Russian-language support for the software and hardware parts of the first and second level complex. In addition, the support includes the ability to engage a vendor to solve the most difficult cases and access updates. In addition to accelerating incident resolution with support in Russian, the partnership with KPBS allows Riquest to optimize other support components: interact with single window support for the multivendor landscape and receive services that are not included in vendor support packages.
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