Customers: Infiniti (Parabel) Parabel; Housing and public utilities, service and household services Contractors: Weathervane Sale (Infiniti Trade) Product: Infinity TaxiНа базе: Call Center Infinity Project date: 2013/08 - 2013/11
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On November 11, 2013 the Weathervane Sale company announced implementation in taxi service of "Infiniti" of the solution Infinity Taxi.
Project Tasks
For achievement of high rates of work of own vehicle fleet became necessary to automate work of dispatching office and taxi drivers.
"I always wanted to start own business. Having traced trends of development of an entrepreneurship in our area, I decided to be engaged in passenger traffic, - Denis Fedorov, the CEO of the Infiniti taxi told. - I started the case from scratch. I was faced at once by a task that for the shortest terms it is competent to construct work in the company and to increase the customer base. For the solution of assigned tasks it was necessary to select the best program of the taxi. In Weathervane Sale very well and fully explained me everything that needs to be done and in what sequence at system implementation. The manager of the company communicated with our technical specialists and learned whether there is an opportunity to implement that I want. It should be noted that my personal manager saved me from senseless expenditure when we solved what licenses it is necessary to purchase with a complex. High-quality service and high qualification of employees, inclined a bowl of scales for benefit of the product Infinity Taxi".
Project Progress
Process of implementation of the program took place quickly. First of all the managing director of the company himself understood system operation, then provided personnel training.
For November 11, 2013 work in taxi service of "Infiniti" is most automated. Such functions as the SMS customer notification, a call-back, the system of discounts for regular customers, the order of the taxi on the Internet are most often used, at payment many clients use payment by bank cards, but not cash.
4 managers, 50 machines constantly work at the line, about 300 orders a day are processed.