Susan Garant introduces artificial intelligence technologies when applying for insurance policies

2024: Smart Engines AI implementation

Insurance company Susan Garant has introduced artificial intelligence technologies to recognize and verify the authenticity of customer documents. The Smart Engines software package is used when applying for compulsory civil liability insurance policies for owners of foreign cars temporarily entering Kazakhstan. Smart Engines reported this on October 3, 2024.

Smart Engines

The implemented AI technologies provide recognition of ID-cards, passports, STS and driver's licenses of Kazakhstan, and Kyrgyzstan Russia others countries CIS in less than a second - data documents are automatically transferred to the application for an insurance contract. Users have to check the correctness of the entered information and go to payment of the policy.

When recognizing, the system checks the liveness of the document, detects signs of forgery of the document, including the use of generative neural networks, detects areas of the image with lost data, and much more. The technology automatically verifies the fonts with which the document is executed. It is able to check the security elements of documents, including the integrity of the MRZ machine-readable area, and checks the validity of the document at the moment of time.

We are constantly striving to make insurance policies faster and more comfortable for our customers. But when choosing a solution, in addition to efficiency, it was also important for us to carefully check the documents of the policyholders, as required by the legislation of Kazakhstan. The system we chose allowed us to identify fake documents and protect the company from fraud. We plan in the foreseeable future to expand the set of documents whose recognition and authentication are carried out through artificial intelligence, "said Sholpan Muratbekova, Deputy Chairman of the Board of IC" Susan Garant. "

Smart Engines products are on-premium solutions, that is, document processing is carried out in the internal circuit of Susan Garant, their images are not transmitted to third-party services and cloud verifiers, which ensures the safety of the processing of personal data of policyholders.