Just IT launched a new business area on the ITSM365.ru platform

2022: Implementation of a ITSM365 system to launch the IT supply business

Just IT, which specializes in consulting, developing and integrating digital solutions, has implemented ITSM 365 to launch the IT supply business. The solution provided accounting for IT assets and omnichannel client service. More than 4 thousand applications are processed monthly on the platform. This was announced by Naumen on October 4, 2022.

The corporate culture of Just IT involves distributed teams and the ability to independently select tasks. The organization's projects often employ contractors. The implementation of the ITSM 365 platform allowed the company to centrally control both the project implementation process and the loading and efficiency of performers. As of October 2022, the IT system employs 12 teams of technical specialists and more than 150 employees and partners. Thanks to the approach, Just IT managers save 10-15% of the worker time only on authorization: previously, specialists were forced to enter seven or more information contractor systems.

The platform has become a single environment for handling user calls, as it collects requests from various channels. In particular, ITSM 365 is integrated with Telegram: requests from the messenger are transferred to the IT system, where they are assigned an executor. The system allows you to differentiate between interaction with customers and partners. For example, all reply letters are sent by default from the address to which the request was received. For managers on the platform, tools for analyzing service processes are available: reports on the response time to incoming requests, deadlines, user assessments, and others. You can also use the Kanban board functionality and other tools to manage your project tasks in project management.

The solution contains a knowledge base with tutorials and instructions for setting up processes in ITSM 365, as well as reference books and tools for accounting for IT assets.

ITSM 365 is in line with Just IT's values. On the one hand, cloud localization and flexible team formation provide specialists with the opportunity to work anywhere and stay in the same information field with colleagues and partners, on the other hand, automation of all processes, accounting for labor costs and deep analytics ensure high quality services. noted Maxim Lemeshko, an expert at Just IT.

An important result of the implementation of the system was the full transparency of the Just IT service for specialists and managers of the company, its clients and partners. At any time, you can study the necessary information information about the labor costs of specialists, the quality of service, get feedback communication on the issues of interest, told Andrey Fitisov, ITSM 365 Development Director.