Customers: Keb-Taxi Contractors: Weathervane Sale (Infiniti Trade) Product: Infinity TaxiНа базе: Call Center Infinity Project date: 2010/04
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According to Lyubov Biryukova, the head of the Keb-Taxi taxi (Krasnoyarsk), any employee of service company, from the head to the ordinary employee, should realize accurately that a main goal of his work – the help to people, and the most important task of taxi service in general – ensuring absolute comfort of the client.
"I consider that it is impossible to adhere to these ideals if the staff of the organization has no modern, reliable and convenient working tool, - Lyubov Biryukova notes. - Since our company began to work for Infinity TAXI, we can tell with confidence – we have such tool also: optimal, fast, ergonomic, the simplest in application. We always cared for timely upgrade of our activity: external and internal. Infinity TAXI became the irreplaceable assistant in both of these areas".
Using Infinity TAXI the service "Keb-Taxi" could apply modern technologies of sales of own service – to make the personalized customer base with detailed data about everyone who at least once addressed to the organization, to completely adjust price policy of the company and to ensure functioning of discount base without errors and failures. The company also had an opportunity to notify each client on changes, new services and rewards programs by means of Sms. Full control of work of employees by means of the module of the reporting allowed to protect from bad faith and indiscipline of certain participants of process. "All this helped us to become closer to clients, and there is nothing more valuably than trusted relationships between service and those who use it, - Lyubov Biryukova considers.
She also noted the fact that the efficiency and performance of work of dispatching office increased several times thanks to simple processing of each order and easy communication options with clients and drivers. Distribution of orders ceased to represent any complexity for the manager: Infinity TAXI allows to distribute automatically orders between drivers, by means of the most normal average mobile phone with the connected application on java.