Krastsvetmet implements an ACS of IT

On December 20, 2013 the Digital Design company announced completion of implementation of the automated control system (ACS) of IT on the OmniTracker ITSM Center platform at the Krastsvetmet enterprise.

Biography

Need of implementation of a new ACS of IT arose on Krastsvetmeta as the solution Service Desk used at the enterprise became morally outdated. Besides, the management of IT of Krastsvetmet was going to optimize management, being guided by the international standards ITSM and the recommendations of ITIL. It is possible to solve assigned tasks implementation of the IT automated control system on the basis of OmniTracker ITSM Center afterwards to integrate it with other systems of the enterprise.

The choice of the platform and the company integrator is made within the tender (the starting price of the agreement of 1.567 million rubles) according to the results of which the management of IT of Krastsvetmet stopped the choice on OmniTracker ITSM Center and Digital Design company.

Project Progress

Within the project the Digital Design command conducted examination of IT processes of the enterprise and jointly with specialists of IT departments of the customer executed design according to the ITSM standard. Having completed preparatory work, carried out system deployment and implemented processes of management of addresses, incidents and works.

The project team of Digital Design executed solution integration with main systems in infrastructure of the customer and provided support at a stage of trial operation.

Project Results

With implementation of an ACS of IT, the enterprise customer found considerable transparency of IT processes, relevant analytical base for acceptance of management decisions, optimized resource and temporary planning. For December, 2013 20 specialists of IT department daily process up to 90 addresses arriving from 700 users.

"The team of specialists of Digital Design helped us to select specialists for the first line. In a project deliverable the ACS of IT of OmniTracker ITSM Center in a status of delivery by the producer was implemented, process of service of business users by means of selection of a uniform contact point with IT — the first line of technical support is reformed — Alexander Kolchinsky, the director of information technology of Krastsvetmet noted. — Separately It should be noted work of consultants of Digital Design at a stage of instructing of administrators and work engineers in a system, the accurate and operational help in setup of a system on the implemented processes, support on test stages and trial operation of a system".

"Now the IT sector aims to take the partner's position in relation to business in the companies of different scale and fields of activity more and more. Naturally, such policy in many respects assumes review of established practices of management and approaches to achievement of result — Vitaly Baranov, the head ITSM of department on work with strategic clients, Digital Design told. — Many IT heads see that they implementation of the process approach in management of IT and formation of service model of interaction with business will promote the solution of this difficult task. We as consultants and integrators with extensive practice of implementation see the role in assistance to customer company in transition to the new solutions providing investment soundness in IT according to the adopted business development strategy".