Customers: Landlord Contractors: MegaFon Product: MegaFon: Virtual PBXНа базе: Virtual PBX ITooLabs Communications Server Project date: 2016/03 - 2016/09
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The MegaFon operator included a cloud service Virtual PBX for Lendlord real estate agency. Partnership already allowed the new client to reduce twice time of processing of all incoming calls.
"We have a wide network of representations in the Rostov region therefore it is important that work of employees was accurately synchronized — Alexander Gidenko, the CEO of Lendlord real estate agency told. — Implementation in the CRM system of Virtual PBX helped to automate processing of all client calls quickly. The cloud solution from Megafon brings the speed of our service to qualitatively new level".
The service Virtual PBX provides an opportunity quickly, without capital costs and purchase of the expensive equipment to organize a "smart" IP telephony with full-fledged functionality of local telephone exchange at any office and for all types of business, explained in the operator. The cloud technology integrates with the CRM system of the customer and helps to control quality of service using automatic recording of a talk and also provides data for performance monitoring of channels of promotion of goods and services, a scope of clients and geography of users.
"Virtual PBX is the best-seller among cloud services of Megafon. Our clients use additional settings of service, flexibly adapting it for the industry requirements and receiving even more dynamic and organized business at the exit — Dmitry Prozorov, the development director of corporate business of the Caucasian branch "MegaFon" said. — We see how interest in this solution from entrepreneurs grows and a public sector of the South of Russia: monthly we connect about 100 new business clients. Such demand is caused by economic feasibility, even the basic complete set of service replaces work of full-fledged call center which service costs to medium business to 100 thousand rubles a month".