League of Rates implements ITSM - the solution

On December 17, 2013 the InfraManager company announced project completion of system implementation of automation of Service Desk in bookmaker company "League of Rates".

Project Tasks

The main objective of the project - to simplify interaction of users with IT service, to provide management of their expectations concerning terms of the solution of requests and effective control of accomplishment of terms in IT department. The project became the first step in a chain of projects of formation of ITSM of processes in the company.

In a short time and with the minimum labor costs it was required to provide registration of addresses of users to IT department, having provided control of completion dates of requests. When choosing the automation system one of the main criteria - scalability of the solution, under the planned automation of all key ITSM of processes, avoiding excess functionality at the beginning of a way.

Project Progress

The InfraManager company carried out implementation and start of the management system of the same name for ITSM processes - InfraManager.

Project Results

In a month BK League of Rates managed to provide registration of 100% of addresses to IT department in a single system, excepting loss of information and controlling completion dates of requests, quickly redistributing load of specialists of all support lines and providing the subsequent soft junction to automation of such ITSM processes as incident management, problems and service requests.