"Lemana Pro" launched its own platform for interaction with WeCare customers

2025: WeCare platform launch

Lemana Missile Defense has launched its own platform for interacting with WeCare customers. The company announced this on March 5, 2025.

The development of the WeCare platform allowed the company to build a flexible and efficient customer service system and reduce costs by 50 million rubles per year.

Now all customer requests - by phone, email and in social networks - are processed in a single system, which speeds up communication and makes the service more efficient. The platform can handle more than 20,000 customer requests per day, as well as route requests to the desired division of the company, ensuring prompt resolution of issues.

WeCare provides operators with full access to customer experience history, allowing them to quickly find what they need information about orders, promptly advise customers, and automatically generate responses based on an interactive knowledge base. The system also integrates a voice bot artificial intelligence with SmartIVR, which helps distribute calls, process incoming requests and ensures their routing to the right specialist.

The transition to its own platform allowed the company to create a flexible system that can be developed and adapted to the tasks and specifics of the company, as well as implement services and settings. In addition, the rejection of expensive foreign software reduced service costs by more than 50 million rubles annually.

Our team of 20 specialists developed the program in a short time, promptly launching key stages: voice and text lines, as well as an administrative module. At the same time, the non-voice line was implemented in 6 months. We have large-scale plans ahead: we will continue to develop the platform, integrating it with popular instant messengers and other systems, expanding capabilities, creating services for predictive solution of user problems. In addition, we are actively working on the introduction of AI bots in voice and text channels, - said Kiril Panichev, director of customer support at Leman PRO.