Leroy Merlin has implemented an HR system for SAP-based targeting and feedback SuccessFactors

2021: Implementation of HR system for targeting, evaluation and feedback

On November 30, 2021, SAP CIS announced that Leroy Merlin had completed the implementation of an HR system for targeting, evaluation and feedback based on SAP SuccessFactors. This cloud system will allow more than 40 thousand employees of the company to set goals and evaluate their implementation, draw up and monitor an individual development plan, as well as conduct a 360 ° assessment on previously prepared questions and templates. Almost 100% of employees participate in the assessment and goal setting campaign. The implementation partner was Molga Consulting.

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The key goal of the project was to combine assessment and development processes in a single convenient tool with the ability to access from any devices, including mobile ones, in 24/7 mode. It was necessary to make the system available for use by all employees of the company - from line staff to managers - from various departments: from the warehouse to the central office. In addition, it was important to synchronize the system with the training module.

Based on the results of the implementation, it was possible to build a route for assessing competencies, setting goals and forming an individual development plan for each employee. There was a clear process of setting goals after the adaptation of new employees. The request and feedback process is configured. In addition, HR data analysis on employee evaluation has been implemented. With this information, managers and HR will be able to build training, mentoring and employee development processes.

When the project was launched in December 2020, the evaluation and goal setting forms were launched on all employees of the company who have undergone integration (about 87% of employees). Both line staff and managers participated in the assessment and goal-setting campaign. "Assessment" and "Feedback" 360 ° according to the "Leadership" model passed about 80% of all company executives. All Leroy Merlin staff have access to the goals and individual development plan in the mobile application.

"Our HR priorities are to develop business partnerships through business orientation, building a succession and career development program, working with management, leadership and culture. We are focused on the development and success of each employee. When implementing the project, we took the basis of current SAP practices, while adding our ideas and initiatives: we finalized reports, changed matrices, names and definitions. This gave a good result in achieving the business goals of the project, "- noted Olga Makalova, project manager for the development of competencies "Leroy Merlin."

"The digital project at Leroy Merlin is aimed at implementing a strategy towards the stability, involvement and development of team competencies. Each employee has goals and an individual development plan, knows where and how he is developing, his competencies and goals evaluate and give feedback. All this directly affects the increase in loyalty to the company and the development of the HR brand, "- commented by Andrey Filatov, CEO of SAP CIS.

"One of the main ideas of digitisation is the involvement of each employee in the processes, the creation of conditions and prerequisites for increasing the involvement of each employee and, as a result, the growth of business performance as a whole. We are very glad that we helped Leroy Merlin in the implementation of this project, which with its results proves the correctness of the chosen direction of transformation, " commented by Sergey Nikitin, managing partner of MOLGA Consulting.