Lorus SCM (SimpleOne Service Business Process Automation Platform)

2021: Components of SSC automation system

By the spring of 2021, the system consists of three main components:

• Employee Self-Service Portal
  • A key element of the system that the Devoteam Group implemented with the customer's designers. There is a full-fledged catalogue of services, personnel procedures. The user can leave all requests for personnel administration - ordering help, making trips, vacations. A total of 29 personnel procedures are automated (20 are started by the initiator, 9 are started automatically on a schedule). You can track the status of requisitions, search by requisitions.

• System interface in which performers work
  • Literally the performer's digital workplace. It processes queries, generates tasks, looks at the execution plans of each task, reports, analytics, SLAs, etc.

• Interface with integration 1C
  • One of the key aspects and requirements of the project is that customers work primarily in the same system, so that you do not have to constantly switch between different entities. This was implemented through full-fledged bilateral integration with 1C and mutual document management.

In addition to the main components, the project implemented:

• Knowledge Base
• Mass distribution mechanism
• Module for notifying users and performers on requests when changing the status, adding a comment, etc.
• Query Execution Evaluation System Available to Executors
• Execution plans with visualization of a large number of steps of the personnel procedure in a convenient form
• Portal User Negotiation Module

Each user can not only initiate a request, but also receive a task for approval, agree on it or refuse.

2020: Implementation of a common service centre automation system

The Devoteam integrator has introduced a common service center (SSC) automation system on the ESM platform SimpleOne for the Laurus logistics company (part of the Sollers group of companies).

In February 2020, the first stage of SSC automation was completed - the management of personnel procedures. By the end of the year, it was planned to replicate the platform to the entire Sollers group of companies, which includes Laurus.