SITA tested the warning system about a baggage delay from the mobile device for Lufthansa Group aviaconcern

2020: WorldTracer implementation

On October 1, 2020 it became known that the company SITA, IT-provider in the field of air transport, tested an automated system WorldTracer for the international aviaconcern Lufthansa Group to test a contactless method of the notification about a baggage delay from the mobile device. The service helps airlines to observe health requirements in order to avoid distribution COVID-19: travelers do not need to stand in long queues to front desks or to address to offices of the companies.

The service of independent registration of the lost things also allows carriers to save on average 10 dollars for each incorrectly processed baggage and eliminates need for additional infrastructure for service of passengers whose things were lost. In spite of the fact that the latest data from the report of SITA 2020 of Baggage Report show decrease in quantity of incorrectly registered baggage by 45.8% during the period from 2007 to 2019 (from 46.9 million to 25.4 million), at the time of 2019 the industry costs connected with loss of things still made 2.5 billion dollars. An automated system of search of WorldTracer – the latest version of SITA WorldTracer service which is used by more than 500 clients at 2100 airports worldwide for tracking of incorrectly processed baggage. The service represents a part of end-to-end of service of SITA in the course of transportation of things along with the delivery service allowing couriers and airlines to trace baggage from the airport to final destination.

Fortunately, cases of a delay of baggage is a rarity. However even in these situations we aim to make process of search for travelers fast and easy – without painful waiting at a tape, queues in Lost and found or addresses on a hot line. We are proud of the fact that using this digital solution there was an opportunity to improve experience of travel for passengers.

With service of self-service WorldTracer passengers can submit the application about loss of baggage within several minutes, having provided the personal data, information on run and things in four simple steps. Then function of tracking at each stage becomes available, since the moment of detection of baggage and finishing it with delivery to a house threshold.

After start of service at the airport of Munich the service was developed in the air harbor in Frankfurt am Main and will be implemented worldwide within the next several months. Also soon a system will be available to passengers of the Swiss and Austrian airlines.

The system of self-service WorldTracer – an example of how in partnership with SITA it was succeeded to adapt a portfolio of the company to requirements in the field of health care during COVID-19 post-pandemic era. It is possible thanks to upgrade of process of tracking of baggage at the airport for vacationers and to reduction of costs for airlines. As a result service increases service quality of passengers and shows efficiency for Lufthansa Group.

In the next weeks SITA will start WorldTracer Lost&Found service which will allow representatives of the industry quickly in work and unmistakably "reunite" passengers with their baggage left at the airport or aboard. Use of an automated system of return of baggage for airline on average costs 15 dollars whereas costs for the same process "manually" make about 95 dollars.