M.B.A. Finance entrusted communication with clients to a robotic operator from VS Robotics

2025: Introduction of a robotic operator from VS Robotics

M.B.A. Finance will entrust customer communication to a robotic operator from VS Robotics. VS Robotics was informed about this on February 25, 2025.

According to the results of the pilot conducted in the contact center of M.B.A. The finances of the robot operator from VS Robotics were able to recognize less than 1% of subscribers, and the correctness of identifying subscribers by the robot was 99% - the same level of result was shown by the transfer of the results of the conversation for import into the customer's CRM.

The introduction of a robot operator into the contact center allows us to transfer communications with customers to a whole new level, reduce the burden on employees and focus their efforts on target contacts. The results of the pilot project demonstrated the high performance of the robot, and we are ready to further develop cooperation with VS Robotics to increase collection productivity. We have already laid down new cases in the business plan for product development for 2025, which will further optimize the workflow, "said Fyodor Vakhata, CEO of M.B.A. Finance.

The robot operator not only increases the speed and quality of interaction with customers, but also significantly reduces the load on contact center operators, thus reducing the resources spent while maintaining high efficiency. This tool frees employees from routine tasks, allowing them to concentrate on more complex tasks, devoting more time to resolving non-standard situations to increase customer satisfaction, "said Maxim Koloskov, head of VS Robotics.