MFC Novokuybyshevsk (SUO Damascus)

The project on implementation of SUO DAMASCUS in MFC Novokuybyshevsk is complete

The ITERRA company completed the complex project on implementation of a specialized e-queue system in the multifunction center of providing the public and municipal services of the city of Novokuybyshevsk.

SUO DAMASCUS proved long ago as the solution, most suitable for MFC, therefore the choice of a system for organizers of the multifunction center of Novokuybyshevsk was natural. Project deadlines, criterion "price/quality" and also the recommendations of MFC Samara became main advantages.

Using a management system for queue of DAMASK in MFC Novokuybyshevsk each of 23 windows is equipped with program control panels queue and monitors for informing applicants on number of the coupon of the applicant serviced at the moment. The premises are equipped with three screens for informing applicants on the course of promotion of queue, with a possibility of sound duplication of the output information. The e-queue system provides the following functionality: prerecording in queue, record in queue via the Internet, the editor of the graphical interface, record of negotiations of the operator of a window with the visitor, the designer of reports. An important element of a system is implementation of the module allowing to perform repetition of a call if the visitor did not approach and to confirm absence of the visitor after several attempts of repeated calls.

The management system for queue DAMASCUS-MFC unloads with personnel essential a part that leads to acceleration of service and reduction of queue. The flexibility of build and setup is the reason of universality of SUO DAMASCUS both for large, and for small MFC

Оригинал - http://www.iterra-samara.ru/press-czentr/press-relizy/item/154-24012012